FAQ

A few things you may be wondering about…

Do we get out of the van?
YES! Although we ride in style in our Mercedes vans, we are definintely not a “van tour.” We hop around the city and get out several times so you can experience what you’re seeing.

Where does the tour depart from?
We will pick you up at a downtown hotel, or you can meet us at Travis Park.

What’s the difference between a “public” and “private” detour? 
Public detours are regularly scheduled detours that anyone can join in on. You just book online, or buy your ticket at the San Antonio Visitor Center and away you go! A private detour we’ll run specially for you. You book it by calling 210-632-7839 or filling out our Contact Us form, and we pick you up from any central San Antonio location.

Do you run tours during the week?
Yep – daily! You can customize a private tour for any day of the week. Our public tours run every weekend.

What should I bring on the tour?
We’ve taken care of all the basics like bottled water, umbrellas, and enough fun stories to keep you entertained. On our evening tours, feel free to bring a beer or wine if you wish but please no glass. We’ll have a cooler with ice and a bottle opener.

Do you serve a meal on your tours? 
Our Real San Antonio Tour includes a small sweet treat and our food tours include enough food to make a meal. Our other tours don’t include food of any kind.

What happens if I’m running late?
Sheesh, this is a difficult one. We never ever like to leave anyone behind, but we just can’t wait. Our detours cover a lot of ground in a short period of time so if you want to join in on the fun, get there with a few minutes to spare.

What’s your cancellation policy? 
Good question. For reservations to any of our public tours, it’s 24 hours with a full refund if your group is 4 guests or smaller. If your group is 4 or more, we require 72 hours of notice so we can try and re-sell those tickets. For private tours, we’ll need a week’s notice so we can honor the cancellation periods of our partners.

What happens if we have bad weather? 
We don’t let a few raindrops get in the way of the fun! We’ve never cancelled a tour due to bad weather, but if it is super severe, you can bet we won’t put anyone in harm’s way. We’ll call, text or email and give you a full refund.

Should I tip my guide?
Yes, if you thought he or she gave you an incredible experience. We aren’t like other companies who make our guides “work for tips,” instead they are paid a decent wage for doing their job. Feel free to tip if you feel they rocked your world!

Now if you thought we did a good job overall as a company, we wouldn’t mind if you’d shout it from the rooftops (or just post a review on Yelp, Trip Advisor, Google +, Facebook, Twitter, or anywhere else. We’re not picky and reviews are SUPER appreciated 🙂

What are your office hours? Can we reach you during the weekend?
We’re open M-F 9 am – 5 pm and Sat & Sun from 9 am – 5 pm. Please note that if we do not answer the phone during that time we are likely on the other line or assisting on a large detour. The fastest way to get to us in that case is by text. We will get back to all calls within 1 business day.